General Forums

Posted: July 15, 2026We are aware of the recently announced TruStage cybersecurity issue and want to assure clients that it is not impacting access to TruStage Compliance Solutions cloud products, including Configuration, Compliance Safety Net, and Compliance Hub Alerts.Clients may continue using these applications as normal. This outage is not related to TruStage Compliance Solutions technology and does not require any action or release changes from our team. We are actively monitoring the situation and will provide updates as they become available.

As of 3:20 PM ET on July 14, 2026, access to the Service Desk has been fully restored.Our team can now view and process support tickets submitted during the outage. Any tickets submitted while access was unavailable are being reviewed and prioritized in the order received.We appreciate your patience and understanding during this disruption. If you submitted an urgent request via email during the outage, no further action is required unless you have been asked for additional information by our team.The outage was not related to TruStage Compliance Solutions technology and did not require any release changes from our team.Thank you for your partnership. Please contact us through the Service Desk if you need assistance.

As of 8:30 AM ET on July 12, 2026, we are experiencing a systems outage that is preventing our team from accessing the Service Desk and reviewing submitted support tickets.Clients and partners can continue to submit tickets through the Service Desk; however, there may be a delay in our ability to view and respond to them until access is restored.For time-sensitive, business-critical issues that are preventing work from being completed, please use the following email addresses:Clients: Send support requests to compliancesolutionssupport@trustage.com Partners: Send support requests to compliancesolutionspartnersupport@trustage.com and our team will create a Service Desk ticket on your behalf.At this time, the outage is not related to TruStage Compliance Solutions technology and does not require any action or release changes from our team. We are actively monitoring the situation and will provide updates as they become available.We appreciate your patience and understanding while access t

The June 2026 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

Posted: June 18, 2026TruStage Compliance Solutions will be closed Friday, July 3rd in observance of the Independence Day holiday.We will respond to incoming tickets during regular business hours on Monday, July 6th.

Posted: April 16, 2026Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2026 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Access our March 2026 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

In this episode Amy speaks with product specialist John Hansen about usury and the development of usury coverage in our solution. Please click this link to listen now.

Posted: January 21, 2026Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q4 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Access our December 2025 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

Posted: October 13, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Access our September 2025 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

In this episode, Amy is joined by Jordan Barnett, Counsel and Product Specialist at TruStage Compliance Solutions, to talk about recent regulatory changes, what is coming down the pike from a compliance standpoint, and how financial institutions and compliance professionals can prepare.Please click this link to listen now.

Posted: July 15, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Access our June 2025 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

Posted: April 14, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

The Q1 2025 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

Posted: January 16, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q4 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Erin Simpson, EVP and COO at Encore Bank and Tyler Brantley, VP of Revenue and Marketing at Core10 join us to talk about their experience in collaborating to optimize Encore's technology stack to best support growing their business and what financial institutions should think about when considering technology solutions in the future.Please click here to listen to listen now.