Service Desk
Corporate Website

Community
General Forums

General Forums

These forums contain information regarding TruStage Compliance Solutions and our products.

104 Topics

Recently active

Most replies Most views Newest first

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Disruption Resolution and version roll back details

TruStage Compliance Solutions has identified an issue in Compliance Safety Net version 2.241.2.8426, which was published to the Quarterly Production environment the evening of November 19, 2024. This issue prevented the ability to delete fees in Compliance Safety Net for some clients.As a result, we've identified the best course of action is to roll back these updates and revert back to version 2.229.0.8097. The Compliance Safety Net Quarterly Production environment was reverted to version 2.229.0.8097 at approximately 3:25 p.m. Eastern on November 20, 2024.If you are experiencing an issue in a recent transaction you may need to restart your Safety Net session. Please submit a service desk ticket if you have further questions.This is a resolution notification for the original disruption notice published 11:57 a.m. Eastern on November 20, 2024 and updated at 1:00 p.m. Eastern on November 20, 2024.

250

10 hours ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Disruption Update

As of 1:00 p.m. Eastern Time, TruStage Compliance Solutions is aware of service disruptions affecting the Compliance Safety Net. This issue may affect your institution's ability to maintain a Compliance Safety Net session or generate documents.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience.

260

13 hours ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Disruption Notification

As of 8:30 EST on 11/20/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the Compliance Safety Net, specific to deleting fees within the application.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience.

460

14 hours ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Fraud 2.0 - where are you vulnerable and how do you fix that?Podcast

Pem Guerry, Executive Vice President at SIGNiX, returns to talk more about identity fraud - specifically where financial institutions are vulnerable and what they can do to fix it.Please click this link to listen now.

400

7 days ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions 2024 Q3 Highlights

Posted: October 28, 2024Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q3 Highlights Production

1620

23 days ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (September 2024)News

The September 2024 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

1470

2 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Resolution

As of 7:30 am EST on 9/13/2024, the outage with Atlassian that was impacting the ability to create tickets using our Service Desk has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. For full details please visit https://status.atlassian.com/

180

2 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Update

As of 4:30pm EST on 9/12/2024, we are still monitoring the ongoing outage with Atlassian that is impacting the ability to create tickets using our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to ps@trustage.atlassian.net and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

260

2 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Notification

As of 10:45 EST on 9/12/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the ability to open support tickets through our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to compliancesolutionspartnersupport@trustage.com and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

140

2 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions 2024 Q2 Highlights

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q2 Highlights Production

2210

3 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Resolved: Microsoft Azure Outage

Update: As of 9:45 am EST on July 19, 2024, TruStage Compliance Solutions has resolved access to our ticketing system. Our cloud and hosting environments do not use Azure and are not impacted. We will continue to monitor this situation and post updates if needed. To keep up with the Azure outage please see Azure status. As of 8:30 am EST on Friday July 19, 2024, TruStage Compliance Solutions has been made aware of an outage with Microsoft Azure. Access to our ticketing system may be limited. However, our cloud and hosting environments do not use Azure and are not impacted.This may impact the ability to start or respond to a Service Desk tickets. If you need immediate assistance please reach out to us through email at compliancesolutionssupport@trustage.comTo keep up with the Azure outage please see Azure status.

360

4 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Microsoft Azure Outage Alert

As of 8:30 am EST on Friday July 19, 2024, TruStage Compliance Solutions has been made aware of an outage with Microsoft Azure. Access to our ticketing system may be limited. However, our cloud and hosting environments do not use Azure and are not impacted.This may impact the ability to start or respond to a Service Desk tickets. If you need immediate assistance please reach out to us through email at compliancesolutionssupport@trustage.comTo keep up with the Azure outage please see Azure status.

250

4 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (June 2024)News

Access our June 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1120

4 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions 2024 Q1 Highlights

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q1 Highlights

2190

6 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (March 2024)News

Access our March 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1700

7 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Layman’s Terms: Making contracts more consumable to the average consumerPodcast

In this episode, Amy Ferguson is joined by Joel Haitz, attorney, and Melanie Reidl, compliance manager, to discuss how for years, contract language has been a challenge to decipher for consumers. Some call it ‘legalese’ while others just call it confusing. That led to an exercise in redrafting our contract language to make it easier for consumers to understand. Please click this link to listen to the episode.

440

8 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions Q4 2023 Highlights Video (2:16 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q4 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click here.

1400

9 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (December 2023)News

Access our December 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1300

10 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Carrie Goodman on Bankadelic's Banksgiving podcastPodcast

Carrie Goodman, Director of Financial Institution Management at TruStage Compliance Solutions, alongside a group of financial industry panelists, sat down with Lou Carlozo for his Bankadelic podcast to discuss financial services trends and what they look forward to in 2024. Click here to listen to this podcast.

360

11 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Solutions 2023 Q3 Highlights Video (2:33 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q3 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click this link.

980

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (September 2023)News

Access our September 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1030

1 year ago

CommunicationsCompliance Solutions Expert

published in About the Community

New sending email address

We have updated our sending email address. If you receive email messages from our community lounge, these are now coming from ComplianceSolutionsCommunications@trustage.com.Be sure this is on your organization’s safe list to ensure you get all the communications you are used to.

450

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TLS 1.3 communication to be supported soon

During the week of September 4th we will be updating our cloud environments encryption security policy. Our existing security policy enforces TLS 1.2. The new security policy will allow for communication using both TLS 1.2 and TLS 1.3. Any access of TruStage Compliance Solutions (formerly Compliance Systems) applications through a URL containing “compliancesystems.cloud” will be affected.Since this change is only additive and does not remove existing support we do not anticipate any issues, however, we are informing you of this change to both provide visibility and also to allow you to begin taking advantage of the enhanced security and performance of TLS 1.3. In most cases your browsers and applications will automatically use the highest security available, however, your IT department can advise you as to whether or not changes will be required.This update is scheduled to be in our DEV and TEST environments Tuesday, September 5th and PROD environments Thursday, September 7th.Please re

670

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Solutions 2023 Q2 Highlights Video (1:21 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q2 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click this link.

770

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (June 2023)

Access our June 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

990

1 year ago

Page 1 / 5

Recent Topics

Terms & Conditions

Sign up

Already have an account? Login

Username (not email address) *

E-mail address *

First and last name

(Private)

Only you and moderators can see this information

For financial institutions only: select your platform.

(Private)

Only you and moderators can see this information

For partners only: select your integration

(Private)

Only you and moderators can see this information

Organization name *

State *

City *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.