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The September 2025 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

TruStage Compliance Solutions will be closed Monday, September 1st in observance of the Labor Day holiday.We will respond to incoming support tickets during regular business hours on Tuesday, September 2nd.

In this episode, Amy is joined by Jordan Barnett, Counsel and Product Specialist at TruStage Compliance Solutions, to talk about recent regulatory changes, what is coming down the pike from a compliance standpoint, and how financial institutions and compliance professionals can prepare.Please click this link to listen now.

Posted: July 15, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Access our June 2025 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

Posted: April 14, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

The Q1 2025 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

As of 3:30 pm EST on March 28, 2025, the outage with the Service Desk that was impacting the ability to create tickets has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. 

As of 12:20 pm EST on March 28, 2025, we are receiving reports that clients are unable to access the Service Desk or submit tickets. Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to compliancesolutionspartnersupport@trustage.com and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available.

Posted: January 16, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q4 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Erin Simpson, EVP and COO at Encore Bank and Tyler Brantley, VP of Revenue and Marketing at Core10 join us to talk about their experience in collaborating to optimize Encore's technology stack to best support growing their business and what financial institutions should think about when considering technology solutions in the future.Please click here to listen to listen now. 

The December 2024 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

TruStage Compliance Solutions has identified an issue in Compliance Safety Net version 2.241.2.8426, which was published to the Quarterly Production environment the evening of November 19, 2024. This issue prevented the ability to delete fees in Compliance Safety Net for some clients.As a result, we've identified the best course of action is to roll back these updates and revert back to version 2.229.0.8097. The Compliance Safety Net Quarterly Production environment was reverted to version 2.229.0.8097 at approximately 3:25 p.m. Eastern on November 20, 2024.If you are experiencing an issue in a recent transaction you may need to restart your Safety Net session. Please submit a service desk ticket if you have further questions.This is a resolution notification for the original disruption notice published 11:57 a.m. Eastern on November 20, 2024 and updated at 1:00 p.m. Eastern on November 20, 2024.

As of 1:00 p.m. Eastern Time, TruStage Compliance Solutions is aware of service disruptions affecting the Compliance Safety Net. This issue may affect your institution's ability to maintain a Compliance Safety Net session or generate documents.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience.

As of 8:30 EST on 11/20/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the Compliance Safety Net, specific to deleting fees within the application.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience. 

Pem Guerry, Executive Vice President at SIGNiX, returns to talk more about identity fraud - specifically where financial institutions are vulnerable and what they can do to fix it.Please click this link to listen now.

Posted: October 28, 2024Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q3 Highlights Production

Access our September 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

As of 7:30 am EST on 9/13/2024, the outage with Atlassian that was impacting the ability to create tickets using our Service Desk has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. For full details please visit https://status.atlassian.com/