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CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Resolution

As of 7:30 am EST on 9/13/2024, the outage with Atlassian that was impacting the ability to create tickets using our Service Desk has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. For full details please visit https://status.atlassian.com/

100

2 days ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Update

As of 4:30pm EST on 9/12/2024, we are still monitoring the ongoing outage with Atlassian that is impacting the ability to create tickets using our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to ps@trustage.atlassian.net and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

180

2 days ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Service Desk Disruption Notification

As of 10:45 EST on 9/12/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the ability to open support tickets through our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to compliancesolutionspartnersupport@trustage.com and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

2 days ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions 2024 Q2 Highlights

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q2 Highlights Production

1650

1 month ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Resolved: Microsoft Azure Outage

Update: As of 9:45 am EST on July 19, 2024, TruStage Compliance Solutions has resolved access to our ticketing system. Our cloud and hosting environments do not use Azure and are not impacted. We will continue to monitor this situation and post updates if needed. To keep up with the Azure outage please see Azure status. As of 8:30 am EST on Friday July 19, 2024, TruStage Compliance Solutions has been made aware of an outage with Microsoft Azure. Access to our ticketing system may be limited. However, our cloud and hosting environments do not use Azure and are not impacted.This may impact the ability to start or respond to a Service Desk tickets. If you need immediate assistance please reach out to us through email at compliancesolutionssupport@trustage.comTo keep up with the Azure outage please see Azure status.

330

1 month ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Microsoft Azure Outage Alert

As of 8:30 am EST on Friday July 19, 2024, TruStage Compliance Solutions has been made aware of an outage with Microsoft Azure. Access to our ticketing system may be limited. However, our cloud and hosting environments do not use Azure and are not impacted.This may impact the ability to start or respond to a Service Desk tickets. If you need immediate assistance please reach out to us through email at compliancesolutionssupport@trustage.comTo keep up with the Azure outage please see Azure status.

240

1 month ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (June 2024)News

The June 2024 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

980

2 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions 2024 Q1 Highlights

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q1 Highlights

2100

4 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (March 2024)News

Access our March 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1640

5 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Layman’s Terms: Making contracts more consumable to the average consumerPodcast

In this episode, Amy Ferguson is joined by Joel Haitz, attorney, and Melanie Reidl, compliance manager, to discuss how for years, contract language has been a challenge to decipher for consumers. Some call it ‘legalese’ while others just call it confusing. That led to an exercise in redrafting our contract language to make it easier for consumers to understand. Please click this link to listen to the episode.

430

6 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TruStage Compliance Solutions Q4 2023 Highlights Video (2:16 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q4 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click here.

1320

7 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (December 2023)News

Access our December 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1280

8 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Carrie Goodman on Bankadelic's Banksgiving podcastPodcast

Carrie Goodman, Director of Financial Institution Management at TruStage Compliance Solutions, alongside a group of financial industry panelists, sat down with Lou Carlozo for his Bankadelic podcast to discuss financial services trends and what they look forward to in 2024. Click here to listen to this podcast.

340

9 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Solutions 2023 Q3 Highlights Video (2:33 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q3 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click this link.

970

10 months ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (September 2023)News

Access our September 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

1010

11 months ago

CommunicationsCompliance Solutions Expert

published in About the Community

New sending email address

We have updated our sending email address. If you receive email messages from our community lounge, these are now coming from ComplianceSolutionsCommunications@trustage.com.Be sure this is on your organization’s safe list to ensure you get all the communications you are used to.

450

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

TLS 1.3 communication to be supported soon

During the week of September 4th we will be updating our cloud environments encryption security policy. Our existing security policy enforces TLS 1.2. The new security policy will allow for communication using both TLS 1.2 and TLS 1.3. Any access of TruStage Compliance Solutions (formerly Compliance Systems) applications through a URL containing “compliancesystems.cloud” will be affected.Since this change is only additive and does not remove existing support we do not anticipate any issues, however, we are informing you of this change to both provide visibility and also to allow you to begin taking advantage of the enhanced security and performance of TLS 1.3. In most cases your browsers and applications will automatically use the highest security available, however, your IT department can advise you as to whether or not changes will be required.This update is scheduled to be in our DEV and TEST environments Tuesday, September 5th and PROD environments Thursday, September 7th.Please re

660

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Solutions 2023 Q2 Highlights Video (1:21 Viewing Time)

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q2 highlights video to view some of the enhancements we have made to Configuration and Compliance Safety Net.To share this video with additional team members, click this link.

760

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Quarterly Newsletter (June 2023)

Access our June 2023 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

990

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Information Security Update - MOVEit

Compliance Solutions is aware of recent vulnerabilities with MOVEit. MOVEit’s parent company, Progress, released a security advisory stating that they had discovered a SQL injection vulnerability in the MOVEit platform that could lead to escalated privileges and potential unauthorized access to MOVEit customers’ environments.Compliance Solutions does not use MOVEit as part of our solution offering. However, it is used by other areas of TruStage.TruStage Information Security and Information Technology teams rapidly deployed a response team to investigate this issue and identify and implement potential risk mitigation steps including applying the patches provided by Progress Software. They have not found any evidence of exploitation of this vulnerability in our environment to date and continue to monitor the threat closely. Further guidance will be provided as it becomes available.

1390

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Changes You Will See In Product Names

It’s official — CUNA Mutual Group is now TruStage™ and as a result, Compliance Systems is now TruStage Compliance Solutions! This also brings a slight change to the naming of some of our products. The two most noticeable changes you may see are:“Simplicity Configuration” is replaced by “Configuration” and references to “the configuration tool.” “Simplicity Runtime” is replaced by “Compliance Safety Net.” Within Compliance Safety Net, we will continue to reference the workflow by the Runtime name you see during your session. “Runtime-Loans” and “Runtime-TFA”” are two examples of this.As we complete our transition, you can expect to see a mixed brand presence in market, including updates like above. While the names may be different, they are the same products you know and trust. Please reach out if you have any immediate questions. Thank you for your continued partnership.

3610

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Systems is now TruStage Compliance Solutions!News

It’s official! CUNA Mutual Group is now TruStage. As a result, Compliance Systems is now TruStage Compliance Solutions! We’re excited to present our organization and offerings to you under a unified brand name that reflects our entire organization and what we do. The TruStage name represents our longstanding purpose, mission and ongoing commitment to supporting financial institutions.Please check out our updated Rebranding Support Hub to find information on what’s new and guidance on any action you may need to take to align with the TruStage brand. This is your primary resource for information related to the brand change. As TruStage, we’ll continue to support your financial institution as we always have. We will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams you rely on today, using the same communication channels. And you’ll receive the same high level of service you deserve. We look forward to continuing our work with you to pos

3860

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

9: After the Final Rule: Revisiting Section 1071Podcast

It's taken ten years to get to the final rule for Section 1071 of the Dodd-frank Wall Street Reform and Consume Protection Act. In this episode, we talk to Steven Vandelier and Bill Franks, both attorneys with Compliance Systems, about what you need to know when it comes to the final rule. Please click this link to listen now

1220

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

Compliance Systems 2023 Q1 Highlights Video (Viewing Time 1:27)

Here at Compliance Systems, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2023 Q1 highlights video to view some of these enhancements.To share this video with additional team members, click this link.

1290

1 year ago

CommunicationsCompliance Solutions Expert

published in TruStage Compliance Solutions News & Announcements

A change is coming in May! Compliance Systems will rebrand to TruStage Compliance Solutions.News

Compliance Systems has been a part of CUNA Mutual Group (CMFG) since our acquisition in 2018. In that time, we've continued to deliver best-in-class compliance technology via the CMFG Fintech Solutions Division.In May, CUNA Mutual Group will launch as a unified brand – TruStage™. As a result, Compliance Systems is going to become TruStage Compliance Solutions.Our position as part of one cohesive brand will give you a clearer view of who we are as an organization and the many ways that we can support your financial institution. In most cases, you will begin seeing the TruStage brand starting in late May 2023.The name of one of our existing brands, TruStage, will now represent the entire organization and our offerings. That’s because the name TruStage reflects our purpose and commitment to helping people confidently navigate all stages of their financial journey. What to ExpectWe will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams yo

6910

1 year ago

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