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These forums contain information regarding TruStage Compliance Solutions and our products.

108 Topics
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Changes You Will See In Product Names

It’s official — CUNA Mutual Group is now TruStage™ and as a result, Compliance Systems is now TruStage Compliance Solutions! This also brings a slight change to the naming of some of our products. The two most noticeable changes you may see are:“Simplicity Configuration” is replaced by “Configuration” and references to “the configuration tool.” “Simplicity Runtime” is replaced by “Compliance Safety Net.” Within Compliance Safety Net, we will continue to reference the workflow by the Runtime name you see during your session. “Runtime-Loans” and “Runtime-TFA”” are two examples of this.As we complete our transition, you can expect to see a mixed brand presence in market, including updates like above. While the names may be different, they are the same products you know and trust. Please reach out if you have any immediate questions. Thank you for your continued partnership.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Compliance Systems is now TruStage Compliance Solutions!News

It’s official! CUNA Mutual Group is now TruStage. As a result, Compliance Systems is now TruStage Compliance Solutions! We’re excited to present our organization and offerings to you under a unified brand name that reflects our entire organization and what we do. The TruStage name represents our longstanding purpose, mission and ongoing commitment to supporting financial institutions.Please check out our updated Rebranding Support Hub to find information on what’s new and guidance on any action you may need to take to align with the TruStage brand. This is your primary resource for information related to the brand change. As TruStage, we’ll continue to support your financial institution as we always have. We will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams you rely on today, using the same communication channels. And you’ll receive the same high level of service you deserve. We look forward to continuing our work with you to pos

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in About the Community
Community Lounge Walkthrough & Subscription Recommendations

Updated: January 7, 2025View a walkthrough of our community lounge and learn about the benefits of an account. You will discover how you can leverage the Lounge for your product and industry knowledge needs.If you are looking for a quick guide to what forums to subscribe to, here is a brief overview:Compliance Solutions News & Announcements if interested in general information relevant for all institutions (newsletters, highlights, podcasts, etc.) News & Updates forums if interested in release information, separated by product Regulatory & Industry Announcements for information that may impact institutions from a general compliance perspective Update Spotlight for feature highlights in the latest release FAQs and Education forums if interested in new and updated content about interacting with the software, including “how to” guides  

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Communications
Amy Ferguson
Amy FergusonRegistered User
posted in About the Community
Registering for the Community Lounge

The Community Lounge is an online space where we share valuable information on the Compliance Solutions products you use. The Lounge is designed to provide you with product updates, FAQs, job aids, and video tutorials so that you can find helpful answers to your questions. The Lounge includes general product forums as well as forums that are specific to the way our products work with your platform system. Click here for instructions on how to register for the Community Lounge.Please make sure that you sign up for the Lounge and that you subscribe to forums to receive email communications when new content is posted. How to Subscribe: When you are within a forum, there is a green rectangle button on the right-hand side of your screen that says “Subscribe”. Click that button to receive email notifications when a new update or piece of news is posted.

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Amy Ferguson
Communications
CommunicationsCompliance Solutions Expert
published in About the Community
How to Change Your Community Lounge Password

There are 2 ways to change your Community Lounge password. If you forgot your password, you must follow method1 below. If you are able to log in, you can choose either method.Method 1 - Forgot PasswordClick the Click to Login button at the top of the Community LoungeClick Forgot password?.Enter your username or email address. After you complete this, a message will be displayed letting you know that an email was sent to the email address associated with the account. If you do not receive a email to reset your password, you either had a typo in the information entered or your account is not active - please reenter your username or email address. If that still does not generate an email in your inbox, please reach out to Communications@compliancesystems.com Click Change password in the email you receive and follow the instructions there.Method 2 - Update Your ProfileAfter you log into the community lounge, click the icon with your profile image or initials, then click My profile.Click Ed

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Communications
Communications
CommunicationsCompliance Solutions Expert
posted in About the Community
Subscribe Button

If you would like to receive email notifications when a new topic has been added to a specific forum, click the green Subscribe button on the top right of your screen while you're in the forum you want to subscribe to. Example Image Below:

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Memorial Day Holiday – May 26, 2025

TruStage Compliance Solutions will be closed Monday, May 26th in observance of the Memorial Day holiday.We will respond to incoming support tickets during regular business hours on Tuesday, May 27th.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
TruStage Compliance Solutions 2025 Q1 Highlights

Posted: April 14, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Quarterly Newsletter (Q1 2025)

The Q1 2025 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Desk Disruption Resolution

As of 3:30 pm EST on March 28, 2025, the outage with the Service Desk that was impacting the ability to create tickets has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. 

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Desk Disruption Notification

As of 12:20 pm EST on March 28, 2025, we are receiving reports that clients are unable to access the Service Desk or submit tickets. Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to compliancesolutionspartnersupport@trustage.com and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
TruStage Compliance Solutions 2024 Q4 Highlights

Posted: January 16, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q4 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Episode 13: Optimizing technology solutions to grow revenuePodcast

Erin Simpson, EVP and COO at Encore Bank and Tyler Brantley, VP of Revenue and Marketing at Core10 join us to talk about their experience in collaborating to optimize Encore's technology stack to best support growing their business and what financial institutions should think about when considering technology solutions in the future.Please click here to listen to listen now. 

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Quarterly Newsletter (December 2024)

The December 2024 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Resolution and version roll back details

TruStage Compliance Solutions has identified an issue in Compliance Safety Net version 2.241.2.8426, which was published to the Quarterly Production environment the evening of November 19, 2024. This issue prevented the ability to delete fees in Compliance Safety Net for some clients.As a result, we've identified the best course of action is to roll back these updates and revert back to version 2.229.0.8097. The Compliance Safety Net Quarterly Production environment was reverted to version 2.229.0.8097 at approximately 3:25 p.m. Eastern on November 20, 2024.If you are experiencing an issue in a recent transaction you may need to restart your Safety Net session. Please submit a service desk ticket if you have further questions.This is a resolution notification for the original disruption notice published 11:57 a.m. Eastern on November 20, 2024 and updated at 1:00 p.m. Eastern on November 20, 2024.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Update

As of 1:00 p.m. Eastern Time, TruStage Compliance Solutions is aware of service disruptions affecting the Compliance Safety Net. This issue may affect your institution's ability to maintain a Compliance Safety Net session or generate documents.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Notification

As of 8:30 EST on 11/20/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the Compliance Safety Net, specific to deleting fees within the application.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience. 

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Fraud 2.0 - where are you vulnerable and how do you fix that?Podcast

Pem Guerry, Executive Vice President at SIGNiX, returns to talk more about identity fraud - specifically where financial institutions are vulnerable and what they can do to fix it.Please click this link to listen now.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
TruStage Compliance Solutions 2024 Q3 Highlights

Posted: October 28, 2024Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q3 Highlights Production

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Quarterly Newsletter (September 2024)News

Access our September 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Desk Disruption Resolution

As of 7:30 am EST on 9/13/2024, the outage with Atlassian that was impacting the ability to create tickets using our Service Desk has been resolved and confirmed by our Support Team.Partner and Client support requests may be submitted to Service Desk through normal channels.While the issue was not related to our technology and did not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation. For full details please visit https://status.atlassian.com/

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Desk Disruption Update

As of 4:30pm EST on 9/12/2024, we are still monitoring the ongoing outage with Atlassian that is impacting the ability to create tickets using our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to ps@trustage.atlassian.net and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Desk Disruption Notification

As of 10:45 EST on 9/12/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the ability to open support tickets through our Service Desk.Please send any client support requests directly to compliancesolutionssupport@trustage.com and we will create the ticket on your behalf.For Partners who need to submit a support request please send that directly to compliancesolutionspartnersupport@trustage.com and we will create a ticket on your behalf.While the issue is not related to our technology and will not require any release changes from TruStage Compliance Solutions, we will continue to monitor the situation and provide updates as they become available. For full details please visit https://status.atlassian.com/

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
TruStage Compliance Solutions 2024 Q2 Highlights

Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q2 Highlights Production

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Communications
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Resolved: Microsoft Azure Outage

Update: As of 9:45 am EST on July 19, 2024, TruStage Compliance Solutions has resolved access to our ticketing system. Our cloud and hosting environments do not use Azure and are not impacted. We will continue to monitor this situation and post updates if needed. To keep up with the Azure outage please see Azure status.  As of 8:30 am EST on Friday July 19, 2024, TruStage Compliance Solutions has been made aware of an outage with Microsoft Azure. Access to our ticketing system may be limited. However, our cloud and hosting environments do not use Azure and are not impacted.This may impact the ability to start or respond to a Service Desk tickets. If you need immediate assistance please reach out to us through email at compliancesolutionssupport@trustage.comTo keep up with the Azure outage please see Azure status. 

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Communications

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