TruStage Compliance Solutions News & Announcements

Our teams continue to work on expanding our products to help your institution do business more effectively. Check out our Q3 highlights video to view some of these enhancements.If you'd like to share this video with others who are not registered here in the Lounge, please click this link. 

This demo video contains the values of Simplicity Mobile Online Account Opening. To share this video with additional team members, click this link. 

Microsoft has recently released a patch to address a vulnerability exposed with its Windows print spooler service. This is an issue affecting a wide range of Windows systems.Compliance Systems has taken appropriate steps to disable print spooler services that are not critical. Our parent company, CUNA Mutual Group, is taking the lead on implementing security patches and ensuring distribution across all potentially impacted systems. Both our cloud environment servers and the internal servers used by our staff have been successfully updated with the recommended security patches. We will continue to monitor the situation as our understanding of the issue and Microsoft’s guidance may lead us to identify additional remediation measures.If you have questions, please reach out to us at support@compliancesystems.com.

It has been recently reported that the software provider Kaseya Ltd. was impacted by a ransomware attack by REvil. Kaseya is a Miami-based company providing commercial network management software.Compliance Systems does not use any Kaseya-native software or services in our partner cloud environments or our internal systems. Compliance Systems does use Unitrends for internal storage backup; this company was acquired by Kaseya several years ago, but is not part of the Kaseya organization impacted by this ransomware attack. We continue to monitor the situation to ensure there are no impacts on Compliance Systems.If you have questions, please reach out to us at support@compliancesystems.com.

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: June 2021 Newsletter.  

Recently, the threat actor Nobelium engaged in a cyberattack targeting Microsoft technology. Compliance Systems has not been impacted by this Nobelium attack. We are not aware of any third-parties interacting with Compliance Systems that have been impacted by the attack. All of our computers and servers are using updated antivirus systems. Compliance Systems’ solution does not store any customer or member data collected by financial institutions during transactions. If you have any questions, please reach out to us at support@compliancesystems.com.

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: March 2021 Newsletter. 

As you may know, Microsoft is aware of security issues currently impacting Microsoft Exchange email servers. Attacks targeting these vulnerabilities are coming from multiple advanced persistent threat (APT) groups. Compliance Systems does not have any Microsoft Exchange servers on-premise and our active system monitoring has not detected impacts on our organization or the solutions we deliver. If you have questions, please reach out to us at support@compliancesystems.com.

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: December 2020 Newsletter  

Compliance Systems is always striving to improve our solution and our support offer to help you better manage your business. We’re proud of the enhancements we made this year to our Simplicity applications as well as the support resources you depend on. Please check out this 3-minute video that summarizes some of the changes delivered to you in 2020. 

As you may know, SolarWinds recently announced that its Orion software was compromised by what it identified as an “outside nation state.” Orion is a tool used to help organizations monitor outages on their computer networks and servers.Compliance Systems does not use Orion or any SolarWinds product in our partner cloud environments. While we use SolarWinds for the monitoring of internal systems, we have taken all proper steps to patch the application and there has been no direct impact on our organization.If you have questions, please reach out to us at support@compliancesystems.com.

Compliance Systems has been recognized for the Market Readiness of its e-disclosure solution in the Consumer Financial Protection Bureau’s (CFPB) Electronic disclosure of Adverse Action Tech Sprint.For more details, click this link to our News and Announcements webpage.

Does Compliance Systems have an API guide?

Follow the instructions below to change your password for the Compliance Solutions Service Desk. There are 2 methods that this can be done.Method 1 - Forgot PasswordOn the Service Desk homepage, enter your email address and click Next.Click Forgot password? on the following screenYou will receive notification an email was sent to the email provided. In your email, click the Reset my password button. You will be brought back to the Service Desk. Enter a new password and click Confirm.Method 2 - Update Your ProfileAfter signing into the Service Desk with your credentials, click the circle icon in the top right of the screen and select Profile.On the Profile page, click Change password.Complete the fields on the Change password form and click Update. 

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: September 2020 Newsletter 

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: June 2020 Newsletter

We know that you need to be flexible in order to work with your customers to close deals. Runtime Deal Maker lets you do that. You can use Runtime Deal Maker for no cost for 90 days to unlock your transaction documentation for modification.Deal Maker InformationFor information, please contact support@compliancesystems.com or call 800-968-8522. 

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: March 2020 Newsletter March 2020 Newsletter Link

Updated Tuesday, March 17, 2020 Compliance Systems continues to monitor developments surrounding the coronavirus (COVID19). This includes monitoring information from the Centers for Disease Control and the World Health Organization as well as state and local health agencies to ensure our business decisions keep our customers, employees, partners, and communities healthy and safe. As a result, we are currently taking the following actions. Employees and contractors are encouraged to work from home. Our office buildings will remain open for those individuals who may need to periodically come to the office to complete work processes. For visitors who were planning to come to our office, we have made alternate arrangements to postpone meetings or conduct them virtually. Our goal is to limit non-essential visits to our offices. All business travel through April 17 is canceled in favor of phone or virtual meetings. Compliance Systems and our parent organization, CUNA Mutual Group, remain fin

This promotional video highlights the features of Business Continuity within Configuration. 

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: December 2019 Newsletter December 2019 Newsletter Link

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: September 2019 NewsletterSeptember 2019 Newsletter Link

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: June 2019 Newsletter June 2019 Newsletter Link

Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: March 2019 Newsletter March 2019 Newsletter Link