As of 8:30 AM ET on July 12, 2026, we are experiencing a systems outage that is preventing our team from accessing the Service Desk and reviewing submitted support tickets.
Clients and partners can continue to submit tickets through the Service Desk; however, there may be a delay in our ability to view and respond to them until access is restored.
For time-sensitive, business-critical issues that are preventing work from being completed, please use the following email addresses:
- Clients: Send support requests to compliancesolutionssupport@trustage.com
- Partners: Send support requests to compliancesolutionspartnersupport@trustage.com and our team will create a Service Desk ticket on your behalf.
At this time, the outage is not related to TruStage Compliance Solutions technology and does not require any action or release changes from our team. We are actively monitoring the situation and will provide updates as they become available.
We appreciate your patience and understanding while access to the Service Desk is being restored.