As of 3:20 PM ET on July 14, 2026, access to the Service Desk has been fully restored.
Our team can now view and process support tickets submitted during the outage. Any tickets submitted while access was unavailable are being reviewed and prioritized in the order received.
We appreciate your patience and understanding during this disruption. If you submitted an urgent request via email during the outage, no further action is required unless you have been asked for additional information by our team.
The outage was not related to TruStage Compliance Solutions technology and did not require any release changes from our team.
Thank you for your partnership. Please contact us through the Service Desk if you need assistance.