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Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Resolution and version roll back details

TruStage Compliance Solutions has identified an issue in Compliance Safety Net version 2.241.2.8426, which was published to the Quarterly Production environment the evening of November 19, 2024. This issue prevented the ability to delete fees in Compliance Safety Net for some clients.As a result, we've identified the best course of action is to roll back these updates and revert back to version 2.229.0.8097. The Compliance Safety Net Quarterly Production environment was reverted to version 2.229.0.8097 at approximately 3:25 p.m. Eastern on November 20, 2024.If you are experiencing an issue in a recent transaction you may need to restart your Safety Net session. Please submit a service desk ticket if you have further questions.This is a resolution notification for the original disruption notice published 11:57 a.m. Eastern on November 20, 2024 and updated at 1:00 p.m. Eastern on November 20, 2024.

250
Communications
10 hours ago
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Update

As of 1:00 p.m. Eastern Time, TruStage Compliance Solutions is aware of service disruptions affecting the Compliance Safety Net. This issue may affect your institution's ability to maintain a Compliance Safety Net session or generate documents.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience.

260
Communications
12 hours ago
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Service Disruption Notification

As of 8:30 EST on 11/20/2024, TruStage Compliance Solutions is receiving reports of service disruptions affecting the Compliance Safety Net, specific to deleting fees within the application.Our teams are currently investigating the issue and working to resolve it as quickly as possible. We will continue to provide you with updates regarding the situation as our investigation progresses. Thank you for your patience. 

460
Communications
13 hours ago
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
Fraud 2.0 - where are you vulnerable and how do you fix that?Podcast

Pem Guerry, Executive Vice President at SIGNiX, returns to talk more about identity fraud - specifically where financial institutions are vulnerable and what they can do to fix it.Please click this link to listen now.

400
Communications
7 days ago
Communications
CommunicationsCompliance Solutions Expert
published in TruStage Compliance Solutions News & Announcements
TruStage Compliance Solutions 2024 Q3 Highlights

Posted: October 28, 2024Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q3 Highlights Production

1620
Communications
23 days ago

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