General Forums

The Compliance Solutions Community Lounge is your first stop for support information about the products and services you license from Compliance Solutions. It is designed to provide you with quick, self-service access to the information that will help you answer questions, resolve issues, and work more efficiently with our solution.The Lounge is also your online space for product information, industry developments, and insights from your financial institution peers.

Posted: July 15, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

As of 3:20 PM ET on July 14, 2026, access to the Service Desk has been fully restored.Our team can now view and process support tickets submitted during the outage. Any tickets submitted while access was unavailable are being reviewed and prioritized in the order received.We appreciate your patience and understanding during this disruption. If you submitted an urgent request via email during the outage, no further action is required unless you have been asked for additional information by our team.The outage was not related to TruStage Compliance Solutions technology and did not require any release changes from our team.Thank you for your partnership. Please contact us through the Service Desk if you need assistance.

The June 2026 newsletter has been published! Click here to read articles written by our product team on the newest trends and information in the banking and credit union industry. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.If you are interested in prior versions of our newsletter, click here for our newsletter archive.

As of 8:30 AM ET on July 12, 2026, we are experiencing a systems outage that is preventing our team from accessing the Service Desk and reviewing submitted support tickets.Clients and partners can continue to submit tickets through the Service Desk; however, there may be a delay in our ability to view and respond to them until access is restored.For time-sensitive, business-critical issues that are preventing work from being completed, please use the following email addresses:Clients: Send support requests to compliancesolutionssupport@trustage.com Partners: Send support requests to compliancesolutionspartnersupport@trustage.com and our team will create a Service Desk ticket on your behalf.At this time, the outage is not related to TruStage Compliance Solutions technology and does not require any action or release changes from our team. We are actively monitoring the situation and will provide updates as they become available.We appreciate your patience and understanding while access t

Posted: April 16, 2026Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2026 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.

Updated: July 20, 2026Message from Compliance SolutionsWe are aware of the recently announced TruStage cybersecurity issue and want to assure clients that it is not impacting access to TruStage Compliance Solutions cloud products, including Configuration, Compliance Safety Net, and Compliance Hub Alerts.Clients may continue using these applications as normal. This outage is not related to TruStage Compliance Solutions technology, does not require any action or release changes from our team and any non-public data used in these systems remains secure and is likewise unimpacted. We are actively monitoring the situation and will provide updates as they become available.