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Updated: February 12, 2026View a walkthrough of our community lounge and learn about the benefits of an account. You will discover how you can leverage the Lounge for your product and industry knowledge needs.If you are looking for a quick guide to what forums to subscribe to, here is a brief overview:TruStage Compliance Solutions News & Announcements if interested in general information relevant for all institutions (newsletters, highlights, podcasts, etc.) News & Updates forums if interested in release information, separated by product Regulatory & Industry Announcements for information that may impact institutions from a general compliance perspective Update Spotlight for feature highlights in the latest release FAQs and Education forums if interested in new and updated content about interacting with the software, including “how to” guides
Updated: February 2, 2026The Community Lounge is an online space where we share valuable information on the Compliance Solutions products you use. The Lounge is designed to provide you with product updates, FAQs, job aids, and video tutorials so that you can find helpful answers to your questions. The Lounge includes general product forums as well as forums that are specific to the way our products work with your platform system. Click here for instructions on how to register for the Community Lounge.Please make sure that you sign up for the Lounge and that you subscribe to forums to receive email communications when new content is posted. How to Subscribe: When you are within a forum, there is a green rectangle button on the right-hand side of your screen that says “Subscribe”. Click that button to receive email notifications when a new update or piece of news is posted.
It’s official — CUNA Mutual Group is now TruStage™ and as a result, Compliance Systems is now TruStage Compliance Solutions! This also brings a slight change to the naming of some of our products. The two most noticeable changes you may see are:“Simplicity Configuration” is replaced by “Configuration” and references to “the configuration tool.” “Simplicity Runtime” is replaced by “Compliance Safety Net.” Within Compliance Safety Net, we will continue to reference the workflow by the Runtime name you see during your session. “Runtime-Loans” and “Runtime-TFA”” are two examples of this.As we complete our transition, you can expect to see a mixed brand presence in market, including updates like above. While the names may be different, they are the same products you know and trust. Please reach out if you have any immediate questions. Thank you for your continued partnership.
Staying ahead of ever‑evolving financial regulations shouldn’t drain your team’s time, energy, or resources. That’s why we’re excited to introduce Compliance Hub Alerts by TruStage™ Compliance Solutions — a smarter, automated way for compliance teams to stay informed and take action.Compliance Solutions is introducing Compliance Hub Alerts, a new TruStage product that allows financial institutions' compliance teams to monitor the ever-changing regulatory landscape and to be able to proactively plan for future work efforts. Compliance Hub Alerts leverages TruStage’s own internal research engine, which monitors over 18,000 regulatory citations including state and federal laws, agency rules, case law, and regulatory guidance in one place that automatically notifies financial institutions of regulatory changes in real-time. This tool helps boost team efficiencies by removing reliance on multiple tracking tools and manual tracking mechanisms and filtering alerts to only those that would imp
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There are 2 ways to change your Community Lounge password. If you forgot your password, follow Method 1 show below. If you are able to log in, you can choose either method.Method 1 - Forgot PasswordClick the Click to Login button at the top of the Community LoungeClick Forgot password?.Enter your username or email address. After you complete this, a message will be displayed letting you know that an email was sent to the email address associated with the account. If you do not receive an email to reset your password, you either had a typo in the information entered or your account is not active - please reenter your username or email address. If that still does not generate an email in your inbox, please reach out to compliancesolutionscommunications@trustage.com Click Change password in the email you receive and follow the instructions there.Method 2 - Update Your ProfileAfter you log into the community lounge, click the icon with your profile image or initials, then click My profile.
Compliance Systems has been a part of CUNA Mutual Group (CMFG) since our acquisition in 2018. In that time, we've continued to deliver best-in-class compliance technology via the CMFG Fintech Solutions Division.In May, CUNA Mutual Group will launch as a unified brand – TruStage™. As a result, Compliance Systems is going to become TruStage Compliance Solutions.Our position as part of one cohesive brand will give you a clearer view of who we are as an organization and the many ways that we can support your financial institution. In most cases, you will begin seeing the TruStage brand starting in late May 2023.The name of one of our existing brands, TruStage, will now represent the entire organization and our offerings. That’s because the name TruStage reflects our purpose and commitment to helping people confidently navigate all stages of their financial journey. What to ExpectWe will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams yo
It’s official! CUNA Mutual Group is now TruStage. As a result, Compliance Systems is now TruStage Compliance Solutions! We’re excited to present our organization and offerings to you under a unified brand name that reflects our entire organization and what we do. The TruStage name represents our longstanding purpose, mission and ongoing commitment to supporting financial institutions.Please check out our updated Rebranding Support Hub to find information on what’s new and guidance on any action you may need to take to align with the TruStage brand. This is your primary resource for information related to the brand change. As TruStage, we’ll continue to support your financial institution as we always have. We will continue to deliver the products and capabilities you know and trust. You’ll work with the same teams you rely on today, using the same communication channels. And you’ll receive the same high level of service you deserve. We look forward to continuing our work with you to pos
Updated: August 21, 2026No change to the reported status. Status confirmed August 21, 2026 at 3:15 P.M ET.Message from Compliance SolutionsWe are aware of the recently announced TruStage cybersecurity issue and want to assure clients that it is not impacting access to TruStage Compliance Solutions cloud products, including Configuration, Compliance Safety Net, and Compliance Hub Alerts.Clients may continue using these applications as normal. This outage is not related to TruStage Compliance Solutions technology, does not require any action or release changes from our team and any non-public data used in these systems remains secure and is likewise unimpacted. We are actively monitoring the situation and will provide updates as they become available.
Does Compliance Systems have an API guide?
As of 8:30 AM ET on July 12, 2026, we are experiencing a systems outage that is preventing our team from accessing the Service Desk and reviewing submitted support tickets.Clients and partners can continue to submit tickets through the Service Desk; however, there may be a delay in our ability to view and respond to them until access is restored.For time-sensitive, business-critical issues that are preventing work from being completed, please use the following email addresses:Clients: Send support requests to compliancesolutionssupport@trustage.com Partners: Send support requests to compliancesolutionspartnersupport@trustage.com and our team will create a Service Desk ticket on your behalf.At this time, the outage is not related to TruStage Compliance Solutions technology and does not require any action or release changes from our team. We are actively monitoring the situation and will provide updates as they become available.We appreciate your patience and understanding while access t
We know that you need to be flexible in order to work with your customers to close deals. Runtime Deal Maker lets you do that. You can use Runtime Deal Maker for no cost for 90 days to unlock your transaction documentation for modification.Deal Maker InformationFor information, please contact support@compliancesystems.com or call 800-968-8522.
Posted: October 28, 2024Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q3 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q3 Highlights Production
Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q2 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q2 Highlights Production
Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: June 2019 Newsletter June 2019 Newsletter Link
This demo video contains the values of Simplicity Mobile Online Account Opening. To share this video with additional team members, click this link.
All of the sub-forums in Product and Industry Updates are now open for your comments. If you have questions or opinions, you'd like to share about any of the topic content you see there, please feel free to post them! Compliance Solutions moderators will work with you to help you find answers.
Here at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2024 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.2024 Q1 Highlights
Read articles written by our product team on the newest trends and information in the banking industry and with Compliance Systems: March 2019 Newsletter March 2019 Newsletter Link
The Apache Software Foundation has recently announced a vulnerability in its Log4J utility, which is referenced as CVE-2021-44228. Compliance Systems has reviewed both our internal systems as well as those we develop. We have been notified by Amazon Web Services (AWS) that AWS OpenSearch was using a vulnerable version of Log4J. Compliance Systems uses OpenSearch a a central logging service for our application logs and is limited to our private subnets. We have corrected this with the recommended software patch and determined that we do not have any known exposure to this vulnerability. We continue to monitor the situation to ensure there are no impacts to Compliance Systems.If you have questions, please reach out to us at support@compliancesystems.com.
Posted: April 14, 2025Audience: All clientsHere at TruStage Compliance Solutions, our teams continue to work on expanding our products to help your institution do business more effectively. Please check out our 2025 Q1 highlights production to view some of the enhancements we have made to Configuration and Compliance Safety Net.
The new IRA beneficiary rules resulting from the SECURE Act and the proposed regulations are complex, and putting them into practice requires a fresh, wholistic approach to Inherited IRAs. By examining your financial organization’s current policies and procedures as it relates to Inherited IRAs through the lens of the Inherited IRA Best Practices Audit, you can reengineer your financial organization’s IRA program. By incorporating these best practices recommendations, your organization will experience increased efficiency while consistently processing compliant transactions, reducing risks for both your financial organization and your customers.Topics addressed includeRequired documents Operational/transactions forms Death transition process Communications Reporting System capabilities TrainingThere are two formats of the Inherited IRA Best Practices Audit: remote or on-site. You choose what best suits your needs.To receive more information regarding the Inherited IRA Best Practices Au
The Compliance Solutions Community Lounge is your first stop for support information about the products and services you license from Compliance Solutions. It is designed to provide you with quick, self-service access to the information that will help you answer questions, resolve issues, and work more efficiently with our solution.The Lounge is also your online space for product information, industry developments, and insights from your financial institution peers.
Access our December 2025 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.
Access our March 2024 newsletter by clicking here. To review the most recent version of our newsletter, click here. You can also favorite the page you land on - it will always contain the most recent version of our newsletter.
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